Walgreens in Henderson, KY Open now

Reviews about Walgreens

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  March 11, 2020, by James DelNero
  Waited 1.5 hours just to find out that the pharmacist "Chris" who was handling a transfer of prescriptions had left and failed to let anybody know what was going on. Ended up waiting a total of 2.5 hours to fill a simple prescription. Most incompetent pharmacy staff I have ever had the displeasure of going to. I will NEVER use a walgreens pharmacy again and will refuse to do any additional shopping at Walgreens anywhere for the principal of it all.
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  June 22, 2019, by Julie Buckman
  Our prescriptions were purchased by Walgreens when Kmart Pharmacy went out of business. I could not use the automatic refill because I had Kmart RX #'s instead of Walgreen's. Called in daughter's refill. Waited 2 days to drive by to get, then was told they didn't fill because they needed insurance card (couldn't they have asked for that when I called in refill?). Had to wait another day. 2 weeks later, called in for myself and husband. Or, I should say TRIED to call in. Started calling on a Tuesday, approximately noon, and kept getting recording stating 3 people were waiting ahead of me. Tried 6 different times (remainder of Tuesday and Wednesday), still got same recording and after several 20 minute sessions of waiting, no answer. Finally called in at 6 a.m. on Thursday, while I still had to hold, the machine said only 1 person ahead of me. Waited for 18 minutes before receiving answer. Asked the pharmacist did they need my insurance card because of what had happened with daughter's RX. Was assured he did not. Received an automated call after 10 a.m. advising the prescriptions could not be filled because they needed insurance information. Called back, again - long waiting experience (while at work!!) and finally got thru. Gave them information and was told would be ready in 2 hours. Went by at 2 to give additional time, stood in line, only to be told by the clerk that my prescriptions had not been filled!!! Totally unacceptable. The clerk assured me they would get filled ASAP and call my name over the intercom. My name was never called and I went back to the counter ONE HOUR LATER (stood in line again) and when I got there, the prescriptions were ready - THEY HAD NOT BOTHERED TO CALL MY NAME. I WILL NOT BE SHOPPING AT WALGREENS AGAIN! I think they are using this slowness as a marketing ploy to get you to buy something in their store while you wait, which is insensitive to the customer's time-frame. This negligence was the reason I left them for Kmart several years ago. Some things never change. Thank goodness the Kmart staff is opening a new pharmacy (Midway)!